Frequently Asked Questions
Everything you need to know about your journey to radiant skin.
When will my order be shipped?
All orders are processed within 24-48 hours. Once shipped, you will receive a tracking number via email. Standard delivery typically takes 3-5 business days depending on your location.
What is your return policy?
We offer a 15-day return policy for unopened and unused products in their original packaging. Due to hygiene reasons, we cannot accept returns on products that have been opened or tested.
Are your products suitable for sensitive skin?
Yes, our formulas are dermatologically tested and designed to be gentle yet effective. However, we always recommend performing a patch test on a small area of skin before full application.
Do you ship internationally?
Currently, we ship to select countries worldwide. Shipping costs and delivery timelines vary by destination and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal and Apple Pay.
Are your products cruelty-free?
Absolutely. The Formularx is committed to ethical beauty; none of our products or ingredients are tested on animals.